Política de reembolso
Returns and Refund Policy
At Stratum Deskware, every item is custom-printed on demand specifically for your setup. Because of this bespoke fulfillment model, we do not offer general returns, exchanges, or refunds for "change of mind", incorrect size selections, or buyer's remorse.
Please review our sizing guides and product descriptions carefully before placing your order.
Damaged, Defective, or Misprinted Items We take quality control very seriously. If your order arrives damaged, defective, or contains a manufacturing error, we are fully committed to resolving it immediately.
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Timeframe: You must inspect your order upon delivery and report any damages, defects, or misprints to us within 30 days of receiving the product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
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How to Claim: To request a replacement, please email us immediately at stratumdeskware@gmail.com with your order number and clear, well-lit photographs showing the defect or damage.
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Resolution: Once verified by our support team and fulfillment partner, we will ship a brand-new replacement item at no additional cost to you. Physical returns of damaged items are typically not required.
Cancellations & Modifications Because our production process begins shortly after an order is placed, we can only accept order cancellations or modifications within 2 hours of purchase. Once an order enters the printing phase, it cannot be canceled or modified.
Refunds (If Applicable) In rare cases where a cash refund is approved instead of a replacement (e.g., product discontinuation), the refund will be processed automatically to your original method of payment within 10 business days. Depending on your banking institution, please allow an additional few days for the funds to post to your account.
Contact Us If you have any questions regarding your order, technical specifications, or encounter any issues upon delivery, please contact us directly at: Email: stratumdeskware@gmail.com